At Acruxa, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may request a return within 15 calendar days from the date you receive your product.
🕒 Return Window
You have 15 calendar days from the delivery date to request a return.
✅ Return Conditions
To be eligible for a return, the following conditions must be met:
The item must be in its original condition: unused, unwashed, and with all original tags attached.
The item must be returned in its original packaging, including manuals, accessories, and promotional gifts if applicable.
A proof of purchase (order number, receipt, or invoice) must be provided.
🚫 Non-returnable Items
The following items are not eligible for return:
Sale or clearance items (unless defective).
Personalized or custom-made products.
Personal or hygiene-related products (e.g., underwear, cosmetics) for sanitary reasons.
Used or damaged items caused by customer misuse.
🔁 How to Request a Return
Contact us via [email / contact form / WhatsApp] with your order number and reason for the return.
Our team will respond with return instructions and the return shipping address.
Pack the item securely to avoid damage during transit.
Once we receive and inspect the item, we will notify you of the approval or rejection of your return.
💸 Refunds
If your return is approved, a refund will be issued to your original method of payment within 5 to 10 business days.
You may choose to receive a store credit instead, if preferred.
Original shipping charges are non-refundable.
📬 Return Shipping Costs
You are responsible for return shipping costs, unless the product is defective or incorrect.
If your item arrived damaged or wrong, we will cover the return shipping costs.
📦 Exchanges
We accept exchanges only for the same product in a different size or color, subject to availability. The exchange process follows the same steps as returns.
❓ Need Help?
If you have any questions about your return, feel free to contact us:
